NEWSLETTER
 may 2019

Reinventing Customer Service for the Digital Age

This spring's burning topic is Customer Service: what it means today and how it can impact the digital sphere. Digital transforms how businesses provide market leading service to their customers; th...

About The Centre for Digital Banking & Finance

At The Centre for Digital Banking & Finance we offer qualifications, short courses, research and thought leadership to the UK and international banking and finance sector. We have both academic and practical expertise.

...

Marketing Strategy in a Mobile World

Rob Thurner sat down with Think with Google to talk about how brands can prioritize mobile in their marketing strategy to deliver the multidimensional, highly personalized digital experiences customers expect today. 

...

Every marketer knows that mobile has rewritten the marketing playbook, but how many have truly transformed their marketing strategies to match?

According to Rob Thurner at mobile agency Burn The Sky, too few businesses are making the necessary strides to meet consumer e...

Winning Over Your Clients
 with Digital Transformation

Digital Transformation sits on the Board meeting agenda for most businesses in 2019.  Consultants talk about digital roadmaps. ‘Experts’ blog about it. Disruptors which have managed break-out growth at the expense o...

More and more people than ever are using their phones or tablets for everything. With 24/7 access to the internet, immersive apps, and personalized content, everything is at the tip of our fingers. When was the last time you read a piece of information, used an app, or...

Digital Transformation sits on the Board meeting agenda for most businesses in 2019. Consultants talk about digital roadmaps. ‘Experts’ blog about it. Disruptors which have managed break-out growth at the expense of competitors swear by it. But what does Digital Transf...

Meet Dick Fosbury. Checking in at 1.93m tall as a modest rookie sportsman in the 1960s, Dick had tried out a number of sporting challenges, but showed little promise in any of them.

Undeterred, he went in search of greatness. What followed was a pioneering journey which...

Two months after the collapse of BHS [IRDX RBHS] and the closing of its last stores their new owner, the Qatari conglomerate Al Mana Group, has announced plans to resuscitate the business as an online only retailer. The news has been greeted with plenty of positive cus...

The chances are you’ve just wrapped up year end appraisals for your team, selected your digital dream team and briefed them on your delivering the vision in 2017.

Maybe you’ve just been appraised, bagged that bonus, and nailed that promotion. Maybe you were over-looked,...