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Digital Banking

Develop and optimise your digital banking channels

Course Description

Develop and optimise your digital banking channels ◾𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗢𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀: ◽ The aim of this course is to take a deep dive into the latest generation of digital banking and the world around it using up-to-date case studies. ◽ The 5 module course will take a top-down approach to looking at digital banking and will encompass understanding disruptive business models, digital ecosystems, the customer experience, game-changing use of technology and organisational agility. ◽ The course is aimed for professionals who work in and are connected to the digital space in banking and financial services. ◾ 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀: At the end of the program, you will be able to: ◽Understanding the world of disruption in banking ◽The value of digital channels in attracting and engaging your customers ◽Today’s digital banking customer, digital adoption and changing consumer behaviours ◽Customer experience and the customer journey ◽Tech innovation - IoT, cloud and mobile ◽Digital organisation and culture ◾ 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗙𝗼𝗿𝗺𝗮𝘁: The course is available as an accelerator and sprint: ◽ Accelerator: • Live webinars from 6 to 8 weeks • 3 days Office Hours sessions to reflect and discuss learnings • 2-3 expert guest speakers • Moderated discussion boards to share views, case studies, and materials ◽ Sprint: • Face-to-face workshop from 3 to 5 days • Live interaction with participants • Efficient collaboration • Rapidly understand and validate

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