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2019 Digital Trends Webinar

Event Details:


Our next webinar looks at a key trend for 2019: personalising the customer experience.


Rob Thurner and special guests Gina Wessels and Clark Boyd will show you how to fine tune your SEO, optimise your site UX and strengthen customer loyalty, and capture rich customer data across the journey.

Using case studies from leading global brands like Amazon, Starbucks, Uber and very.co.uk, we will help you deliver quick, easy, intuitive experiences which build repeat business and advocacy.

Presenting this Webinar:

Burn The Sky Trainer

Digital Marketing Consultant, Trainer, Author

Rob specialises in Digital Transformation, Customer Journey Mapping, Agile Innovation, User Experience, and Mobile Marketing. He works with global clients like HSBC, L’Oreal and Tetra Pak to develop the skills and capabilities their teams need to thrive in the digital age. Rob is a lead facilitator for the Google Digital Academy online Course Leader for Emeritus (Columbia Business School and MIT) and a mentor for ISDI’s Master Internet Business program.

Guest Trainer

Digital Marketing Consultant and Trainer 

Gina is a digital marketing strategist with expertise in devising and implementing International ROI-Focused Digital Strategies. She works hands-on with ambitious businesses like Estee Lauder, Peugeot and Uber to define and deliver powerful marketing strategies. Gina is a lead facilitator for the Google Digital Academy and a subject matter expert for the award-winning Squared Online program.

Guest Trainer

Digital Marketing Consultant, Trainer, Author

Clark is a digital marketing consultant working with brands like adidas, American Express and ASOS. Clark specialises in analyzing technology trends, consumer behaviors, and the changing digital world. He is a prominent author on the topics of artificial intelligence, business, technology, and social media. He teaches online courses for Squared Online and Emeritus (Columbia Business School and MIT).

Join Us!

Personalising the Customer Experience Webinar

December 2018 at 1:00 pm GMT

Hosted by Rob Thurner, Gina Wessels, Clark Boyd