Privacy Policy

We respect your privacy and protecting your information is paramount. We would ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your data.

This policy applies to information we collect about:

  • Prospective Learners

  • Enrolled and Former Students

  • Business to business contacts

  • Prospective, Current and Former Members of Staff

 

Introducing Burn the Sky

Burn the Sky owns and runs this website and a number of other professional education services.

How do we manage your data

This section has been split into categories aligned to why you might need to interact or share your personal data with us. In each category we will describe

  • how we will collect information about you?

  • what information do we need?

  • why do we need your data and the legal basis we use to process it?

  • how long your personal data will be kept

 

Prospective Learner

How do we collect information about you?

Information is provided to Burn the Sky by:

  1. Filling out an enquiry form on one of our websites

  2. Filling out an enquiry form for one of our courses on a third-party website, such as an awarding body, online job noticeboard website, or a generic course enquiry website, which is then automatically sent to us

  3. Correspondence by phone, email or chat

  4. Requests to join our social media channels such as Facebook, LinkedIn and Twitter

  5. Providing your details when attending events for the purpose of enquiring or hearing more from service providers such as Burn the Sky

  6. We may gather business contact information from publicly available sources and through partners

  7. Sending an inquiry through our public facing channels (such as online contact form, telephone or published email addresses) to support you with your inquiry

  8. Information may be shared by your business 

 

What information do we need?

When you submit your details to us through an enquiry on our website or a trusted third party, we’ll collect the following information:

  • Your full name, email address and telephone number

  • Your company name, company size and industry type

  • Your job title, job level, team size

 

When you speak to our course advisors or enrol on a course, we may ask for the following information:

  • Your full name, email address, telephone number, postal address and date of birth

  • Your education and work experience, where relevant to the course

  • Your company name, company size and industry type

  • Your job title, job level, team size

  • Payment information including credit card number and bank account details

  • Copy of your identification, either passport of driving license

 

Why do we need your data and the legal basis we use to process it?

Enquiries

We use personal information submitted to us when you make an enquiry in order to fulfil your enquiry. We will rely upon consent as the lawful basis for the processing your personal information.

You have the right to withdraw consent at any time.

Feedback

We use the personal information submitted to us when you provide feedback about us or our services for quality and training purposes to improve our services to you.

Website

The technical information gathered from the use of our website (including through our use of cookies) which may include personal data, is used for our legitimate interest of ensuring that our website is functioning properly and to help us make business decisions about the information to be provided on our website. We will rely upon consent as the lawful basis for the processing your personal information.

You have the right to withdraw consent at any time.

Marketing

We may use your personal information to send you updates about our services, including exclusive offers, promotions, or new courses.

If you are an individual subscriber, we will rely upon consent as the lawful basis for the processing your personal information.

If you are a corporate subscriber, we may have a legitimate interest for processing your personal information for marketing purposes.

Irrelevant of the type of subscriber you are, you always have the right to opt out of receiving marketing communication at any time (please see “How to unsubscribe from marketing communications” below). We will always treat your personal information with utmost respect and never share it with other organisations for marketing purposes.

How long your personal data will be kept

Where a request for information is made for one of our product or services your data will be held for the duration of two years.

Where you have supplied your consent to receive future communications about our products that may be relevant to your enquiry or the sector of training being undertaken, your information will be kept with us until you notify us that you no longer wish to receive this information.

You have the right to withdraw consent at any time.

Enrolled and Former Students

When you speak to our course advisors or enrol on a course, we may ask for the following information:

  • Your full name, email address, telephone number, postal address and date of birth

  • Your education and work experience, where relevant to the course

  • Your company name, company size and industry type

  • Your job title, job level, team size

  • Payment information including credit card number and bank account details

  • Copy of your identification, either passport of driving license

 

If a third party is paying for your course, then we will ask them for the following information:

  • Full name

  • Email address

  • Telephone Number

  • Postal address

  • Date of birth

  • Payment information

 

Payment for your course where you don’t go through consumer credit will be collected and processed by our third party payment providers, Stripe (credit card payments) and Go Cardless (direct debit payments). The providers will respectively process the necessary payment information to be able to process the payment for our course.

When you are studying, we may collect the following information about you:

  • Service queries or problems

  • Academic tutor queries

  • Coursework or assessments submissions

  • Student event or survey

  • Career development plans

 

Why do we need your data and the legal basis we use to process it?

If you are a student, our processing of your personal data is necessary for the performance of our contract with you, i.e. to provide you with the course you have enrolled on. If you do not provide us with certain personal information that we request when you apply for one of our courses, then we may not be able to offer this course to you.

We will rely upon contractual obligation as the lawful basis for the processing your personal information.

Where we have to process special categories of data, we will seek your explicit consent to process data items (such as health information) that we may request from you when you apply for one of our courses.

How long your personal data will be kept

Where a purchase has been made and training is provided, your data will be held for a period of 7 years in line with our regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of studies or for audit purposes.

Where you have supplied your consent to receive future communications about our products that may be relevant to your enquiry or the sector of training being undertaken, we will hold your information until you have withdrawn your consent for the processing of the personal information for this purpose.

When you speak to our course advisors or enrol on a course, we may ask for the following information:

  • Your full name, email address, telephone number, postal address and date of birth

  • Your education and work experience, where relevant to the course

  • Your company name, company size and industry type

  • Your job title, job level, team size

  • Payment information including credit card number and bank account details

  • Copy of your identification, either passport of driving license

 

If a third party is paying for your course, then we will ask them for the following information:

  • Full name

  • Email address

  • Postal address

  • Payment information including credit card number and bank details

 

Why do we need your data and the legal basis we use to process it?

If you are a student, our processing of your personal data is necessary for the performance of our contract with you, i.e. to provide you with the course you have enrolled on. If you do not provide us with certain personal information that we request when you apply for one of our courses, then we may not be able to offer this course to you.

We will rely upon contractual obligation as the lawful basis for the processing your personal information.

We will seek your consent to process any special categories of personal data (such as health information) that

Enquiries

We use personal information submitted to us when you make an enquiry in order to fulfil your enquiry. We will rely upon consent as the lawful basis for the processing your personal information.

You have the right to withdraw consent at any time

Website

The technical information gathered from the use of our website (including through our use of cookies) which may include personal data, is used for our legitimate interest of ensuring that our website is functioning properly and to help us make business decisions about the information to be provided on our website. We will rely upon consent as the lawful basis for the processing your personal information.

You have the right to withdraw consent at any time.

Marketing

We may use your personal information to send you updates about our services, including exclusive offers, promotions, or new courses.

If you are an individual subscriber, we will rely upon consent as the lawful basis for the processing your personal information.

If you are a corporate subscriber, we may have a legitimate interest for processing your personal information for marketing purposes.

Irrespective of the type of subscriber you are, you always have the right to opt out of receiving marketing communication at any time (please see “How to unsubscribe from marketing communications” below). We will always treat your personal information with utmost respect and never share it with other organisations for marketing purposes.

How long your personal data will be kept

Where a request for information is made for one of our product or services your data will be held for the duration of two years.

Where you have supplied your consent to receive future communications about our products that may be relevant to your enquiry or the sector of training being undertaken, your information will be kept with us until you notify us that you no longer wish to receive this information.

You have the right to withdraw consent at any time.

Business to business contacts

How do we collect information about you?

Information is provided to Burn the Sky by:

  1. If we believe your organisation may be interested in purchasing our training courses for your employees

  2. Your business if your course or apprenticeship is funded by the employer

 

What information do we need?

When you speak to our course advisors or enrol on a course, we may ask for the following information:

  • Your full name, email address, telephone number, postal address and date of birth

  • Your education and work experience, where relevant to the course

  • Your company name, company size and industry type

  • Your job title, job level, team size

  • Payment information including credit card number and bank account details

  • Copy of your identification, either passport of driving license

 

Why do we need your data and the legal basis we use to process it?

Business Contacts

 We use personal contact details of business contacts (including agents, contractors and individuals that represent our suppliers and business partners) for our own legitimate interests of running our business.

Employer Reporting

Where an employer has purchased training on your behalf, any information you share on the campus (including feedback and project work) may be shared with the company stakeholder, to fulfil their legitimate interests.

How long your personal data will be kept

Where a purchase has been made and training is provided, your data will be held for a period of 7 years in line with our regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of studies or for audit purposes.

Where you have supplied your consent to receive future communications about our products that may be relevant to your enquiry or the sector of training being undertaken, we will hold your information for an indefinite period of time. Your information will be kept with us until you notify us that you no longer wish to receive this information.

You have the right to withdraw consent at any time.

Prospective, Current and Former Members of Staff

How we collect data about you and your use of this website

You are in control of what information we collect about you.

We may ask for information about you when you register for promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback.

We and our business partners collect information about your use of the website from cookies. For information about our use of cookies and how to decline them please read our

 

Cookies Policy

We use your data to improve the service we offer you and to try and ensure that you get the best from our website.

Non-marketing use

We will use the information you enter on the site for administration purposes and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you click on a ‘submit my details’ button on the website, your contact details will be used to send you servicing information related to your selection or ultimate objective. Very occasionally, we may also invite you to participate in a customer survey to improve our service to you.

Website customisation and targeting of adverts

We use the data you give us about yourself to build up a picture of your interests – we then try to ensure that when you visit the site, you don’t miss the offers and information relevant to you.

We and our reputable third-party companies will collect website usage information about visitors to our website for the purposes of statistical analysis, sales and marketing research, tracking page usage and paths used by visitors through our site, targeting the site content, targeting our marketing campaigns and direct marketing emails, targeting our Internet banner advertisements on our website and on other websites and tracking use of our Internet banner advertisements and other links from our marketing partners’ websites to our website.

For this purpose, we and our third-party companies note information on the path you take to get to our site and on some of the pages you visit on our website (including, for example, the options you select and the search terms you use) through the use of cookies.

We may also combine this web usage data with other information we have collected about you, we store this information so that we have a better and more specific understanding of the way customers are using our site and their preferences and interests. We may use it to undertake sales and marketing research and to tailor our site, our marketing campaigns and email communications specifically to you, and your recent activity on our site.

Direct marketing and how you can change your preference

We offer you the opportunity to receive information from our company. We may use your history to communicate information we think may interest you. To improve our picture of your interests we may link the data you give us about yourself with any data we have gathered (via cookies) about your use of the site.

We try to ensure that customers do not receive duplicate communications even if we have more than one enquiry from the same customer.

Your details may be shared with Burn the Sky. You will not receive direct marketing from companies outside Burn the Sky as a result of giving your details to us. If, in exceptional circumstances, we ever wanted to allow a third party to send you direct marketing, we would seek your consent before sharing your data with that third party.

We will send direct marketing by your chosen method of communication as set out on the home page of our website.

If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be told how to unsubscribe. In any event, if you wish for us to stop sending direct marketing to you, you can contact us by emailing support@burnthesky.com

If you receive marketing communications when you used the site for any reason, you can tell us that you do not wish to receive any more by writing, with your full name, address and other contact details (to enable us to find your records), to:

Burn the Sky, North Green, The Green, Datchet, Berkshire SL3 9JH, UK.

How do we keep your data secure?

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way.

The following security procedures, and technical and organisational measures to safeguard your personal information have been put in place:

  • In cases where personal data is being processed by third parties, a rigorous adequacy process is being performed to ensure that your data is always secured.

  • Firewalls, intrusion detection and prevention, anti-virus and anti-malware and backup and disaster recovery is in place to prevent data loss or deletion.

  • 24/7 security guard, closed circuit television and door access control to authorized personnel secures office and data center.

  • Applications operated by Burn the Sky are engineered and secured by industry standards to minimize security vulnerabilities and updates on a regular basis.

  • Intrusion detection and prevention secures the network traffic to the servers and applications.

  • Anti-malware and anti-virus software is deployed to all of our servers and regularly scan and update with the latest anti-malware and virus signatures.

  • Employees undergo background screening and selection processes ensuring that only employees with highest security clearance are allowed physical access to network infrastructure. Employee access is logged and secured through personal access control cards.

  • Access to infrastructure, elevated privileges and network are granted on an as-needed basis.

  • Infrastructure and web applications operated by Burn the Sky is backed up on a regular basis and business continuity and disaster recovery is tested on a regular basis.

  • We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

 

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Disclosure of your data

We will share personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms & Conditions and other agreements; or to protect our rights, property, or safety of our employees, our customers, or others. This includes exchanging information with other companies or organisations for the purposes of fraud protection and credit risk.

Additionally, we may ask your permission to share your data for the purposes of our courses in order that you can conduct the group work as part of the course structure.  We will contact you for your specific consent if this is applicable to you.

Coursework and assessment submissions will only be shared securely based on the terms of the agreement; for example, with a designated person or department in the relevant Awarding Organisation.

We will not share your personal information with any other third party.

A complete list of our trusted third parties can be obtained by writing to: support@burnthesky.com

Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information, you consent to these transfers for the purposes specified above.

How may you amend the data submitted by you?

If your details change, please resubmit them on the site and our records will reflect your new details.

If you consented to receive marketing communications when you visited our website you can change your personal details at any time by writing, with your full name, address and other contact details (to enable us to find your records) to:

Burn the Sky, North Green, The Green, Datchet, Berkshire SL3 9JH, UK.

Email support@burnthesky.com

Your rights in relation to your personal information

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  1. fair processing of information and transparency over how we use your use personal information

  2. access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address

  3. require us to correct any mistakes in your information which we hold,

  4. require the erasure of personal information concerning you in certain situations,

  5. receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  6. object at any time to processing of personal information concerning you for direct marketing

  7. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  8. object in certain other situations to our continued processing of your personal information

  9. otherwise restrict our processing of your personal information in certain circumstances

  10. claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us;

  • let us have enough information to identify you (g. Name and telephone number);

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

  • let us know the information to which your request relates, including any account or reference numbers, if you have them

 

If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email. It may take up to 1 working day for this to take place

If you require any further guidance on your rights and the information we hold about you, please contact us.

Requesting a copy of your personal information

Under the General Data Protection Regulation (GDPR), you may request a copy of any personal data about you held by us and we have to reply within one calendar month.

The request can be made verbally, electronically by email or in writing.

In order to process your request, and to ensure we have verified your identity, we may require additional information of you such as:

  • Your name and postal address

  • A telephone number where you can be reached

  • Your email address

 

Should additional information be required to fulfil the request made then we will contact you using the information provided.

If you wish to request a copy of any personal data about you and held by us, you may address your request to our Data Protection Team using one of the below methods:

Email: support@burnthesky.com

Address:

Burn the Sky, North Green, The Green, Datchet, Berkshire SL3 9JH, UK.

 How to complain

We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this privacy notice

We may change this privacy notice from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

Copyright

The content of this Website (“Content”) belongs to Burn the Sky. You are entitled to copy the Content for your own personal use but may not republish, store or reproduce any Content in any manner including, without limitation, electronic reproduction by “uploading” or “downloading”, without the prior written consent of Burn the Sky. Any unauthorised republishing, storage or reproduction may be in breach of Burn the Sky statutory or common law rights, which could result in legal action being taken against you.

Trademarks

The name and logo of Burn the Sky are registered trademarks owned by Burn the Sky Limited. No names, products or logos should be reproduced or copied without the trademark owner’s prior written consent. The display of the logos, company names, devices, icons, graphics, designs, etc. on the Website does not imply that any license has been granted to any third party in respect of the same.

Use of Cookies

Although Burn the Sky uses “cookies” when you visit the Website this is only to assist you in your research of course products and services. Any “cookie” created will expire within a short-prescribed period of time. For more information, please review our Cookies Policy.

Limitation of Liability and Disclaimer

The content on this Website is for your general information only.

Any hypertext link to any other Website is for information purposes only and such links do not constitute an endorsement by Burn the Sky Learning Limited. The use of any link is entirely at your own risk and Burn the Sky accepts no responsibility for the material.  Burn the Sky has not attempted to verify the truth or accuracy of any material displayed on such websites.

All implied warranties are excluded in relation to your use and/or access of this Website to the maximum extent that the law allows.

Burn the Sky does not guarantee or warrant that the Website is free from infection by viruses or anything else that may have contaminating or destructive properties. Burn the Sky excludes any liability for any errors in or omissions from the Content.

Changes to these Terms and Conditions

Burn the Sky reserves the right at its absolute discretion to make changes to any part of this Website including the Content any time without notice. If you require any further information on anything raised above, then please contact us at the address provided.

 

 

Company Details

Burn the Sky Limited is registered in England, Registration number 10626923, the VAT Registration number is GB 113709632. Burn the Sky’s registered office address is North Green, Datchet, Berkshire SL3 9JH, UK. Email: support@burnthesky.com