Monthly Newsletter: May 2019

NEWSLETTER may 2019 Reinventing Customer Service for the Digital Age This spring's burning topic is Customer Service: what it means today and how it can impact the digital sphere. Digital transforms how businesses provide market leading service to their customers; the internet and social media platforms allow customers access to product and service information 24/7, across all devices. This trend forces businesses to reinvent how they retain users, and increase their lifetime value. We have worked through these concepts in our latest workshops, highlighting major players in the Customer Service game. Alongside our "Demystifying Amazon" webinar for partners Emeritus, we've created and a

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