People are your most important asset, mitigating the impact of disruption can only be managed by engaging, motivating and rewarding them.

First airlines, then bars and restaurants, leisure centres, DIY stores and now garden centres. All these businesses are paralysed by this microscopic virus, w...

NEWSLETTER may 2019 Reinventing Customer Service for the Digital Age This spring's burning topic is Customer Service: what it means today and how it can imp...

About The Centre for Digital Banking & Finance At The Centre for Digital Banking & Finance we offer qualifications, short courses, research and thought leade...

Marketing Strategy in a Mobile World Rob Thurner sat down with Think with Google to talk about how brands can prioritize mobile in their marketing strategy t...

Every marketer knows that mobile has rewritten the marketing playbook, but how many have truly transformed their marketing strategies to match? According to ...

Winning Over Your Clients with Digital Transformation Digital Transformation sits on the Board meeting agenda for most businesses in 2019. Consultants talk...

More and more people than ever are using their phones or tablets for everything. With 24/7 access to the internet, immersive apps, and personalized content, ...

Digital Transformation sits on the Board meeting agenda for most businesses in 2019. Consultants talk about digital roadmaps. ‘Experts’ blog about it. Disrup...

Meet Dick Fosbury. Checking in at 1.93m tall as a modest rookie sportsman in the 1960s, Dick had tried out a number of sporting challenges, but showed little...

Two months after the collapse of BHS [IRDX RBHS] and the closing of its last stores their new owner, the Qatari conglomerate Al Mana Group, has announced pla...

The chances are you’ve just wrapped up year end appraisals for your team, selected your digital dream team and briefed them on your delivering the vision in ...

The pollsters have got it wrong this year, in spectacular fashion. On both sides of the Atlantic. Either they were talking to the wrong people, or they were ...

As customers and retailers look across all touchpoints rather than siloed channels, so IR retailer reviews look at the entire retailer’s eco-system of websit...

Sir Martin Sorrell wrote a compelling article on thinking long-term and taking risks to achieve success. He wrote: Corporate America is shrinking—at least by...

Mobile delivers big ideas to raise your brand above the competition, create a social media sensation, and bring together your marketing, product, media and c...

Mobile is the glue that holds other marketing channels together ... which is why businesses are increasingly focusing on mobile marketing and making it a pri...

I recently hosted an Econsultancy roundtable discussion where senior client-side marketers shared their successes and challenges in regards to mobile marketi...

Mobile score 9/25 First Impressions (3/5) Entertainment specialist HMV made front-page news when it collapsed into administration in early 2013. The retailer...

Introduction Aldi, the German value supermarket chain, operates on a succinct and very successful mission: be as cheap as possible, practical and with no fri...